JewelScent FAQ
Questions? We Have Answers.
Everything you need to know about shipping, jewelry, ingredients, and enjoying your JewelScent products.
Contact Us
Getting Your Order
Shipping & Orders
Information about shipping rates, processing times, and damaged orders.
How much do you charge for shipping?
Flat rate USPS Parcel Select shipping is $9.95 for orders totaling $75 or less.
FREE USPS Parcel Select shipping is available for orders over $75.
We currently ship domestically within the United States.
Wholesale orders are excluded from free shipping. Wholesale shipping rates vary based on order weight, item count, and shipping location.
How soon will I receive my order?
We typically strive to ship orders within 5 to 10 business days after they are placed. Transit times vary based on the shipping method and destination.
During peak seasons and holidays, processing and shipping times may be extended due to higher order volume.
What do I do if something arrives broken or damaged?
Please email our customer service team at hello@jewelscent.com to open a support ticket.
Include a clear photo of the damaged item or items, and we will help arrange a replacement or refund.
Something Shiny
Jewelry Questions
Learn more about the hidden jewelry found inside select JewelScent products.
How do I find out the value of my jewelry?
Use the appraisal tool on our Appraise Your Jewelry page.
What is the jewelry made of?
Our jewelry is created using lost-wax casting with brass or sterling silver base metals.
Stones may include glass crystal, cubic zirconia, or semi-precious gemstones.
Does your jewelry tarnish?
We offer both sterling silver and brass-based jewelry inside our scented products.
Sterling silver may naturally oxidize over time but can usually be refreshed with a jewelry polishing cloth or appropriate silver cleaner. Brass-based jewelry has a heavy plated finish that may gradually wear with regular use.
How much is the hidden jewelry worth?
Each jewelry product contains a hidden jewel valued at $20 or more.
What Goes Inside
Our Products
Details about ingredients, wax, fragrance, and how our products are made.
Are your products organic or vegan?
We use natural ingredients in our bath and body products.
Our candles and home fragrance products are made with natural ingredients and select synthetic ingredients that are never derived from animals or animal byproducts.
We do not currently hold organic or vegan certifications, but our products are organic-friendly and vegan-safe.
Are your products 100% natural?
We work to source natural ingredients whenever possible while remaining environmentally and health conscious.
Our wax products use a natural coconut wax blend and braided cotton wicks. Our glass containers are also formed using natural materials.
Fragrance oils are not always 100% natural, although we aim to use as many naturally derived ingredients as possible in each formulation.
Which products contain hidden jewelry?
Our Jewelry Candles, Jewelry Bath Bombs, Jewelry Wax Tarts, and Jewelry Shower Steamers contain a hidden jewel valued at $20 or more.
Products in our Pure Scent Collection provide the fragrance experience without hidden jewelry.
Work With JewelScent
Selling JewelScent
Turn your love of JewelScent into an independent business or affiliate opportunity.
Can I sell JewelScent products?
Absolutely. Our Independent Reseller Program is available for businesses, boutiques, home party sellers, and event vendors.
The Reseller Starter Kit is $249.99. After joining, approved resellers receive 50% off regular-priced products with no minimum order requirement.
Do you have an affiliate program?
Yes. JewelScent affiliates can share their unique referral link and earn a 30% base commission on qualifying product sales. Commission excludes taxes and shipping.
Do you offer dropshipping?
We do not currently provide dropshipping services for ecommerce stores.
Just for Fun
The Big Questions
We may not know everything, but we do know how to make things smell amazing.
Is the earth flat or round?
Most evidence points to round. We are still focused on making your home smell incredible either way.
What is the meaning of life?
We are not completely sure, but making things smell amazing should probably be one of life’s great pursuits.
Still Need Help?
We’re here to help.
Send our customer service team a message and we will help you find the answer you need.